Effective: September 9, 2026
Plumbing & Drain Professionals and its subsidiaries, affiliates, employees, contractors, representatives, and service providers (collectively, "Plumbing & Drain Professionals," "PDP," "Company," "we," "our," or "us") recognize and support the privacy rights of all persons, and we respect these rights when we collect, use, maintain, disclose, or otherwise process personal information ("Personal Information").
We have developed and adopted this Privacy Policy to describe how we collect, use, protect, and disclose Personal Information.
By accessing or using our website, requesting an appointment or estimate, submitting a service request, communicating with us by phone, email, text message, website form, social media, or other means, or otherwise purchasing, receiving, or utilizing our services, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy applies to information collected through our website at www.plumbinganddrainpro.com and through our business operations. This Privacy Policy is in addition to any other applicable policies, agreements, estimates, service agreements, work authorizations, contracts, and applicable laws or regulations.
Plumbing & Drain Professionals provides professional plumbing, drain, sewer, excavation, water heater, and related services for residential and commercial customers throughout Greater Columbus and Central Ohio.
In order to respond to customer inquiries, schedule appointments, provide estimates, dispatch technicians, perform services, process payments, communicate with customers, and operate our business, we may collect and process certain Personal Information, property information, service information, and technical information.
This Privacy Policy explains how that information may be collected, used, protected, retained, and disclosed.
Plumbing & Drain Professionals respects the privacy of its customers, prospective customers, website visitors, vendors, contractors, business partners, property owners, property managers, and other individuals with whom we interact.
This Privacy Policy applies to Personal Information regardless of format, including electronic records, paper records, photographs, videos, estimates, invoices, service records, appointment information, and communications.
It also applies to Personal Information collected, maintained, or processed by Plumbing & Drain Professionals in connection with our website, marketing activities, customer communications, scheduling, service delivery, billing, and business operations.
Plumbing & Drain Professionals generally acts as the data controller for Personal Information collected directly through our website, service requests, appointment scheduling, customer communications, business operations, and marketing activities.
In certain circumstances, Plumbing & Drain Professionals may receive or process information on behalf of another party, such as a property owner, property manager, general contractor, commercial client, home warranty provider, or other authorized representative.
In those circumstances, we may process information as reasonably necessary to provide requested services, complete documentation, comply with applicable laws, respond to customer needs, or follow lawful instructions from the party providing or authorizing the information.
Plumbing & Drain Professionals may collect and process Personal Information as reasonably necessary to provide our services and operate our business.
The types of information we may collect include:
We may collect information about customers, prospective customers, property owners, occupants, vendors, business contacts, and individuals who access our website, submit website forms, schedule appointments, call our office, send us email, communicate by text message, or otherwise provide information to us.
This information may include:
We may collect information about a property and the plumbing or drain services requested or performed.
This may include the property address, property type, plumbing or drain issue, service history, inspection findings, equipment information, measurements, technician notes, photographs, videos, estimates, invoices, repair documentation, and other information reasonably necessary to evaluate, perform, document, and complete requested services.
When you request an appointment, estimate, consultation, emergency service, or other assistance, we may collect information about the requested service, preferred appointment date and time, service location, nature of the plumbing or drain issue, property access information, and other information necessary to schedule and perform the service.
We may automatically collect certain technical information when you interact with our website or digital services.
This may include:
We may use this information to operate and improve our website, understand website activity, measure advertising effectiveness, troubleshoot technical issues, and improve the customer experience.
When you voluntarily provide a mobile telephone number and consent to receive text messages, Plumbing & Drain Professionals may collect and process your mobile telephone number, opt-in records, consent records, message delivery information, communication preferences, and related messaging data.
We may use text messaging to communicate regarding appointment confirmations and reminders, technician arrival information, estimates, service updates, customer support, follow-up communications, and other information related to requested services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services or as required by law.
We may collect information when you:
We may also receive information from authorized third parties involved in providing or coordinating services.
Our website may use cookies and similar technologies to operate website functionality, understand how visitors interact with our website, measure advertising effectiveness, improve website performance, and provide a better user experience.
A cookie is a small data file stored on your device when you visit certain websites.
We may use analytics services, such as Google Analytics or similar providers, to better understand how visitors use our website.
These technologies may help us understand information such as the number of website visitors, pages viewed, traffic sources, interactions with website features, and other website usage information.
We may use cookies or similar technologies to support website functionality, forms, appointment scheduling, spam prevention, security, and other website features.
We may use cookies, pixels, tags, and similar technologies to measure the effectiveness of advertising campaigns, understand interactions with advertisements, and improve our marketing efforts.
These technologies may be provided by advertising and analytics platforms such as Google, Meta, or other service providers.
Where required by applicable law, these technologies will be used in accordance with applicable consent requirements.
Certain third-party services incorporated into our website may use their own cookies or similar technologies. These may include appointment scheduling systems, maps, videos, analytics platforms, advertising platforms, payment providers, and other website functionality.
The use of information by those third parties is governed by their respective privacy policies.
Most web browsers allow you to manage or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of our website or your ability to use certain website features.
Plumbing & Drain Professionals may collect or process payment information as necessary to receive payment for services.
We may use third-party payment processors or service management platforms to process transactions. Where third-party payment processors are used, their collection and processing of payment information may be governed by their own privacy policies, terms, and payment security requirements.
We do not intend to store complete payment card information except where reasonably necessary and permitted through appropriately secured payment systems.
We may use Personal Information for purposes including:
If you provide us with your email address, telephone number, mobile number, or other contact information, we may use that information to communicate with you regarding our services.
Where permitted by law and based on applicable consent requirements, communications may include service reminders, company announcements, maintenance information, promotional offers, and other Plumbing & Drain Professionals marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe instructions included in the email.
You may opt out of applicable SMS marketing communications by replying STOP.
By providing your mobile telephone number and opting in to receive text messages from Plumbing & Drain Professionals, you consent to receive informational text messages related to your interaction with us.
Messages may include service inquiries, appointment confirmations, appointment reminders, technician arrival notifications, estimates, service updates, customer support, follow-up communications, and related information.
Messages may be sent using automated technology where permitted by law.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact Plumbing & Drain Professionals directly.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services or as required by law.
We do not sell Personal Information in the ordinary course of our business.
We may disclose Personal Information in circumstances including:
Plumbing & Drain Professionals may work with third-party vendors and service providers to operate our business and provide services to customers.
These may include providers supporting appointment scheduling, dispatching, customer relationship management, communications, payment processing, website hosting, analytics, advertising, accounting, business operations, and related services.
We may provide Personal Information to these parties when reasonably necessary for them to perform services on our behalf.
We implement administrative, technical, and physical safeguards that we believe are reasonable and appropriate to protect Personal Information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to Personal Information may be limited to employees, contractors, vendors, and service providers who reasonably require access to perform their assigned functions.
However, no method of transmission over the Internet or electronic storage system is completely secure. While we strive to use commercially reasonable measures to protect Personal Information, we cannot guarantee absolute security.
We may retain Personal Information for as long as reasonably necessary and legally permitted for the purposes for which it was collected.
This may include retaining information to:
You may contact Plumbing & Drain Professionals to request that certain Personal Information we maintain about you be reviewed, corrected, or updated.
Certain requests may be limited where permitted by law, including where providing access would compromise another person's privacy, reveal confidential business information, create an unreasonable burden, interfere with legal obligations, or create security concerns.
Our website may contain links to or integrations with third-party websites, scheduling systems, social networks, plugins, widgets, payment providers, maps, or other digital services that we do not operate.
We are not responsible for the content, privacy practices, or security practices of third-party websites or services.
We encourage you to review the privacy policies of third-party services you choose to access.
Our website and services are not directed to children under the age of 13.
We do not knowingly collect Personal Information directly from children under 13. If we learn that we have collected Personal Information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.
Depending on your state of residence and applicable law, you may have certain rights relating to Personal Information, which may include rights to request access, correction, deletion, or information regarding certain uses or disclosures of Personal Information.
Any such rights are subject to applicable legal requirements, exceptions, and verification procedures.
To submit a privacy-related request, please contact Plumbing & Drain Professionals using the contact information provided below.
Some web browsers provide a "Do Not Track" feature or similar privacy signal.
Because there is not currently a universally accepted standard governing all such signals, our website may not respond to all Do Not Track signals.
Plumbing & Drain Professionals reserves the right to modify this Privacy Policy from time to time based on changes to our business practices, technology, services, or legal requirements.
Changes become effective when the updated Privacy Policy is posted on this page unless otherwise stated.
We encourage you to review this Privacy Policy periodically.
If you have questions, comments, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
Plumbing & Drain Professionals
Phone: (614) 758-6237
Address: 372 Morrison Rd Ste d, Columbus, OH 43213
Website: www.plumbinganddrainpro.com
Serving Greater Columbus and Central Ohio
Book a service request or consultation. We respond quickly and operate to professional service standards.
We’re Happy to Confirm
If your property is located in or around the Greater Columbus area and you don’t see your city listed, our team can quickly confirm coverage and service options.
